1. Customer Service
Many companies fix your roof, collect payment and vanish! Make sure the roofing company has an excellent track record with customers and that they will follow up on the job if they have overlooked something. Cherry & Clark has a full-service department ready and waiting to help you when you need us.
Will the roofing company guarantee their workmanship and for how long? Providing a warranty means that, if the roof leaks, the contractor will come back and fix it for the life of the warranty. Check references to find out how well contractors have honored their warranties.
Find out how long the company has been in business. Has it always operated under the same name? A roofer can offer a 20-year guarantee, but if he is not around after three years, his warranty is useless. Two out of three roofing companies dissolve in the first three to four years of operation because they cut corners, compromising quality and workmanship. But we guarantee all labour for ten solid years. We also offer an extended warranty on all materials.
Accidents do happen! Does the roofing company have valid and adequate insurance to protect your home and your neighbours' property?
4. Property Protection
Your home is the largest investment you've made. Protect it! Roofing is a big, messy job. A lot of waste must be hauled away and disposed of. Your home need not suffer because you're getting work done on your roof. Make sure the roofing company will protect your home from falling debris with tarps and plywood. If not, you will probably risk unnecessary damage to your home.
5. Workplace Safety and Insurance Board (WSIB)
Cherry & Clark makes a large contribution to the WSIB every month to protect the homeowner in case our workers get injured on the job. Ask the contractor to show you a valid Clearance Certificate.
6. Clean up
You will notice this part of the renovation the most! Make sure the company guarantees that they will clean up the work site every day, including the eaves-troughs and gardens around your home. They should clear away large debris and remove small metal pieces such as nails with a magnetic broom. Before you make your final payment, make sure you are happy with the state of your property.